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Canada Liquor Server Exam Questions and Answers 2023 (course-prep.com)
https://course-prep.com/canada-liquor-server-exam-questions-and-answers/
SmartServe Exam Practice Flashcards | Quizlet
https://quizlet.com/ca/806397734/smartserve-exam-practice-flash-cards/
1. Select all that apply.
What are effective ways to monitor a customer’s alcohol consumption?
a
b. Ask others in the customer’s party.
c.
2. Nick is a bouncer at a club. There are 190 guests and 10 employees. How many more guest can he let in?
a. 10
b.
c. 60
3. Select all that apply.
What strategies can you use to prevent over-service?
a. Serve one drink at a time.
b. Wait for the customer to reorder.
c. Pass the table less frequently.
d. Offer food, and water.
4. Select all that apply.
To be acceptable, ID must meet with criteria?
a. Be issued by the government.
b. Include a photo.
c. Include the person’s date of birth.
5. After stop service time, all alcohol must be cleared from tables within:
a. 15 minutes
b. 30 minutes
c. 45 minutes
6. Which of the following is true about people with a high tolerance for alcohol?
a. They have lower BAC levels no matter how much they drink.
b. They show fewer signs of intoxication at high BAC levels.
c. Their BAC rises more slowly compared to other people.
7. It is a violation of the LLA to serve alcohol to which of the following people?
a. A customer who has arrive with an underage friend.
b. A customer who has a high BAC and is rated Red under the Traffic Light System.
c. A customer who has been ordering only drinks and no food.
8. Kathy weighs 150lbs and has consumed 3 Standard Drinks in 2 hours. Her BAC would be:
a. .01
b. .03
c. .06
9. Select all that apply.
Which of the following are not allowed under the LLA?
a. Offering free food.
b. Requiring that a minimum number of drinks be purchased.
c. Offer free soft drinks.
10. A group of friends have been drinking for 3 hours. One of the customers orders round shots for the table. What should you do?
a. Tell the customer she cannot place the order.
b. Assess each customer using the Traffic Light System. Politely ask if each person would like the drink.
c. Fill the order.
11. Select all that apply.
Which of the following is true about Sandy’s Law?
a. Only restaurants need to display a warning sign about the dangers of Fetal Alcohol Spectrum Disorder.
b. You cannot serve alcohol to anyone unless Sandy’s Law poster is displayed.
c. All licensed establishments and retail stores must display a sign warning of FASD.
12. Ajay is play trivia with friends. In 3 hours, he has had 4 drinks. On his way to the washroom, he stops to engage in a loud conversation with stranger. Which sign of intoxication is he exhibiting?
a. Loss of self-control and inhibitions.
b. Loss of coordination and balance.
c. Loss of memory.
13. Select all that apply.
For which of the following situations should write an incident report?
a. A fight happened
b. Customers complained about a loud party.
c. A customer slipped and injured themselves.
14. Select all that apply.
A customer brought a bottle of wine to have with dinner at a BYOW restaurant, but only drank half. Under what conditions can the customer remove the remaining wine from the premise?
a. The bottle is resealed with a cork, flush with the top.
b. The wine is homemade.
c. The restaurant cannot allow the remaining wine to be removed from the premises.
15. Select all that apply.
What is the most effective way to determine if your customer has been drinking prior to arrival?
a. Ask the customers’ friends if they’ve been drinking.
b. Talk to them and pay attention to what they say and how they say it.
c. Ask customers directly how many drinks they’ve hadbefore arriving.
16. Alcohol is metabolized in the body at a set rate. For most people, that rate is:
b. 1 drink every 90 minutes
c. 1 drink every 2 hours
17. Why is it important for you to know the features of all accepted forms of ID?
a. It’s everyone’s job in a licenced establishment to ensure that underage customers are not served
alcohol.
b. It’s hard to identify fake ID if you don’t know the features.
c. Serving an underage customer can lead to criminal charges.
18. Angela is handing out samples of alcohol at a grocery store. A customer asks if it’s okay to take the same with her to the next aisle. Can Angela allow this?
b. Yes, but only if Angela can see the customer.
c. Yes, but only if the customer promises to return the sample cup.
19. Select all that apply.
Which of the following are considered a violation of the LLA?
20. Which of the following are requirements under a Caterer’s Endorsement?
a. Light meals must be available.
b. Only the caterer’s employees can sell or serve alcohol.
c. Unserved alcohol must be returned to the caterer.
21. Which of the following are true in regard to rating your guest?
a. A guest who is relaxed and in control should be rated Red according to the Traffic Light System.
c. A guest’s rating will only change slowly over time.
22. Which of the following is not acceptable when verifying a customer’s ID?
a. Asking the customer to sign a piece of paper to compare signatures.
b. Calculating the customer’s age from the date of birth.
23. What is the legal drinking age in Ontario?
a. 18 years old
c. 20 years old
24. Which of the following customers will likely have the lowest BAC after having the same number of drinks in the same amount of time?
b. An older, unfit man
c. A petite, young woman
25. Oscar and Felix both weigh 175 lbs. Oscar is in his 40s and is not in good health, but Felix is a 24-year-old
competitive swimmer. If they drink the same amount, who will have the lower BAC?
b. Oscar
c. Their BAC would be the same because they are both male.
26. Which of the following are permissible hours for the sale of alcohol in a grocery store?
a. Sunday, 11am to 6pm.
b. As long as the grocery store is open.
c. Monday to Sunday, 9am to 9pm.
27. Select all that apply.
Why is it important to never exceed an establishment’s licensed maximum capacity?
b. Overcrowding leave to lower tips.
c. Fire exits can be blocked.
28. It is important to let your co-workers and manager know if you have given a customer which rating?
a. Green
b. Yellow
c. Red
29. Who has consumed the least amount of alcohol in one hour?
a. Larry has consumed two rum and cokes. Each drink contained 2 ounces of spirits with 40% alcohol.
b. Cheryl, who has consumed three five-ounce glasses of wine with 12% alcohol.
30. In understanding the effects of alcohol, which of the following statements is true?
a. Talking to a customer can help you determine if they are intoxicated.
b. A medical condition may cause a customer to seem intoxicated.
31. Serving an underage customer can lead to which of the following?
a. Fines imposed by the Ministry of Health
32. John attends a work reception held at a restaurant. The bartender notices John taking many drinks from the trays being carried around. When John knocks over a tray of drinks, the restaurant's manager suggests that John call it a night and offers to get him a taxi. John's boss intervenes and says that she will make sure that John gets home safely. John somehow leaves without anyone noticing and crashes his car a few blocks away. Who can be held liable?
a. Bartender only
b. John’s boss only
c. Manager only
33. Select all that apply.
Which of the following is an effective way of slowing down alcohol service?
a. Water down the drink.
b. Asking a co-worker to take over for that customer.
34. Ian's aunt has offered him a job at her restaurant. Ian is 16 years old. Which of the following jobs can Ian perform?
c. Taking alcoholic drink orders
35. Three woman of similar size and fitness level drink four standard drinks. Which guest will most likely have the lowest BAC?
a. Tamara, who consumes all 4 drinks in 1 hour.
b. Mia, who has 2 drinks in the first hour and 2 drinks in the second.
36. Employees working for a licensed establishment may be found civilly liable for intoxicated customers who injure themselves or others. Which of the following is also true about Civil Liability?
b. It applies only to servers and bartenders, not to owners and managers.
c. It means that criminal charges are laid by the police.
37. According to the law, you must eject a customer in which of the following situations?
c. You rate the customer Yellow in the Traffic Light System.
38. Who grants licences for the sale and service of alcohol in Ontario?
a. Government of Canada
b. Municipal governments
c. The Beer Store
39. A customer showing signs of intoxication was refused the sale of alcohol by a cashier. 20 minutes later, the cashier notices the same customer buying at a different check-out. What should the cashier do?
a. call the police.
b. nothing, the cashier is not responsible for sales at other check-outs.
c. loudly call out to her colleague that the customer is intoxicated.
40. A female customer is sitting at the bar having a drink. A male customer sits down and starts talking to her. He gets closer to her and waves you over asking for two drinks, but you notice that the woman looks uncomfortable. What should you do?
c. Get the drinks right away
41. Select all that apply.
Which of the following statements is true about the Ontario Health Card as a form of ID?
42. Which of the following are things that servers can do to help ensure a safe environment?
c. Ask for help from other customers is a situation gets out of control.
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